Your rights
Depending on where you live, you may have the right to:
- Access — receive a copy of the personal data we hold about you;
- Correction — have inaccurate or incomplete data corrected;
- Deletion — have your data erased, subject to legal retention requirements;
- Portability — receive your data in a structured, machine-readable format;
- Restriction — limit how we process your data while a dispute is resolved;
- Objection — object to processing based on our legitimate interests;
- Withdraw consent — for any processing we do based on your consent;
- Complain — lodge a complaint with your local data-protection authority.
How to make a request
Email [email protected] from the email address associated with your account. Please include:
- the right you wish to exercise (access, deletion, etc.);
- the email address you use to sign in;
- any additional detail that helps us locate your data (e.g. approximate sign-up date);
- your country of residence (so we can apply the correct privacy law).
Verification
To protect you, we may need to verify your identity before acting on a request. We typically do this by asking you to confirm details about your account from the email address on file. We will not ask you for passwords, payment information, or any sensitive data we don't already have on record.
Response timeline
We will respond within 30 days of receiving a verifiable request. If the request is complex or we receive a high volume, we may extend by up to 60 additional days and will tell you why.
No charge
Requests are free of charge. If a request is manifestly unfounded or excessive (for example, repetitive), we may charge a reasonable fee based on administrative cost, or refuse to act on it; we will explain our reasoning in writing.
Authorised agents
If you authorise an agent to make a request on your behalf, the agent must provide written, signed authorisation from you. We may still ask you to confirm directly that you authorised the request.
If we decline
If we cannot honour your request (for example, because we are legally required to retain certain data), we will explain why. You may then complain to your local data-protection authority.